A taxi company is run by many drivers who are assigned to a fleet that is always available. When they think about a taxi company, customers tend to focus on the drivers and neglect the rest of it. A typical taxicab company has a contact centre, a repair shop, and a management team to manage the business. The HRApp, an employee time tracking software firm, has once quoted an HR Manager’s role in a cab company as very challenging. Hence, HR has to come up with strategies and tools like remote employee monitoring software to help align to generate profits and at the same time ensure that all the staff of the company, including the drivers are happy.
A taxi company is run by many drivers who are assigned to a fleet that is always available. A typical taxicab company has a contact centre, a repair shop for cars, and a management team to manage the business. The largest group of employees within a taxi company’s organization is the drivers. Taxi firms employ drivers to operate their cars.
Human Resources as a Management Decision: Uber and Ola’s Human Resources
Both Uber and Ola operate online as transportation networks. Both businesses are national in scale and have a presence in all major cities in India. Lyft and Uber are two of the companies that manage the Uber Mobile App. This app allows customers to request rides and directs them to Uber drivers, who transport them in their vehicles.
The mathematical formula that determines the fare is used to calculate them. Uber and Ola only cover a small portion of the cost, but drivers pay most of the bill. Uber is the largest taxi company in the world, even though it doesn’t own any cars. According to market estimates, Uber now has a value of 40 billion dollars.
These are the most important roles for human resources in these organizations like, to confer with managers and offer advice and coaching where you will need to enter data for purposes such as personnel planning, succession planning, and pay bench marking, to determine the training needs of business units and the need for executive coaching.
These businesses have human resources departments that offer driving and skill training for employees who aren’t highly trained. The Human Resources department assists skilled drivers with obtaining commercial drivers driver’s licenses, car financing, and leasing options.
Uber has launched a new project in partnership with Maruti Suzuki, the National Skill Development Corporation and the National Skill Development Corporation. It aims to provide livelihood opportunities for approximately one million people by 2018.
Client feedback can often influence the evaluation of employee performance in these businesses. Customer feedback about drivers is collected and analyzed. To be considered constructive and positive, feedback must be provided and documented immediately. Customers are often asked to rate their driver and the services they received after returning from their trip.
There are two main parts to the recruitment process: driver employment and office worker hiring. To be eligible for a drivers driver’s job, you must have papers that pertain to the vehicle (such as insurance and financing receipts) and documents that relate to the owner (photo ID, residence proof and driving licence). The company usually provides background checks certificates. The vehicle’s surface should be free from any visible marks or dents. It is necessary to open a savings account for the driver, where the money is sent every day. Uber drivers will need a registered mobile phone. This number will allow customers to contact the driver.
For white-collar workers, it is common to conduct a preliminary Skype interview. Interviews with Uber are more complicated and longer than other types of interviews. Interviews are not used to ask brain teasers. Instead, the focus is on real-life situations. Most exams focus on creativity and analytical thinking.
Uber works around the clock to make sure that all stakeholders realize the benefits of their investments. The company is investing a lot of money in new employees and providing incentives for its drivers. This makes it challenging to fill the role of Human Resources Manager in such a company. He will need to devise strategies that help the company achieve its profit-generating goals while also ensuring that all employees, including drivers, are satisfied with their jobs. Continue.